1. How do I place an order?

2. How does an Online Consultation work?

3. May I cancel a consultation request once it's been made?

4. What if the doctor is unable to prescribe medication?

5. What is the administrative/consulting fee?

6. How long will it take to receive my order?

7. What are your shipping rates and policies?

8. How do I get a Refill?

9. What are your privacy and security policies?

10. What will I need to place an order for a prescription?

11. Do you require that I send in Medical Records?

12. What types of Medical Records are required and which will you accept?

13. What kind of medical records will you NOT accept?

14. What if I'm having problems getting medical records or am unable to obtain medical records altogether?

15. What forms of payment do you accept?

16. What is your cancellation policy?

17. How does the Refill Savings Program work?

18. How much do you charge for a doctor's consultation?

19. What is your return policy?

20. What is a "Request for Confirmation of Identification" form?

21. What is a "Authorization for Release of Medical Information" form?

22. How can I determine if I or someone I know has a substance abuse problem?

Telemedicine or Online consultations are a new concept in healthcare that utilize the Internet and other modern methods of communication to improve patient access to physician care and needed medications. The patient completes a medical assessment and communicates with the physician by phone, email and/or fax. Our service specializes in chronic long-term conditions. The doctor will only treat existing conditions as continuation of therapy and will not initiate a new diagnosis. The doctor will not need your entire medical history, just the most recent & relevant information from within the past (1) year pertaining to your condition/(s) as well as proof of a recent physical exam which has been documented and completed within the past (1) year. In evaluating your request for a prescription, your physician will require you to fax your medical history, current physical exam and records to his office for his review. Telemedicine will never take the place of traditional medicine, but rather complements the means for patients to receive treatment for a limited number of conditions that, in certain circumstances, may not fit the traditional medical model. If a physical examination is necessary and the patient does not have a current one, we may refer you to a local physician or order one to be performed before medications can be prescribed and/or refilled.

Yes. Your request may be cancelled at any time BEFORE your phone consultation. You will have to call Customer Service at 1-866-672-5890 in order to request a cancellation of your order. Note that all orders are reviewed by case managers and doctors as part of order processing. As such, all cancellations are subject to an administrative/consulting fee of $35.00.

If for some reason the Physician is unable to assist you with your medical needs and cannot assist you with treatment, you will be notified at the time of consultation. You will not be charged for the full amount of your order, but you will be charged an administrative/consulting fee of $35.00.

For orders that are cancelled or cannot be prescribed by the doctor for any reason, a $35 fee must be charged to cover the following services rendered:

• The consultation and order process begins even before the patient is contacted on the phone.
• Doctors and Case Managers review every order that is submitted even before the phone consultation takes place.
• We may be required to phone and email customers to expedite the processing of requested medications and/or
• We may be required to process and digitize medical records for review by the consulting physician and/or
• We may be required to contact customers' primary care physicians to verify the physicians' information in conjunction with requests for medications and/or
• For each order, we may be required to fax back and forth Authorization for Release of Medical Information and Request for Confirmation for Identification Forms and/or
• We may be required to follow up with the customer, pharmacy and physicians to make certain orders are processed and shipped as rapidly as possible

After a U.S. licensed physician approves your order, the physician will write the prescription and send it to the pharmacy where it will be filled and shipped to you within two business days via FedEx. You can track your order online. Once we ship your order, you can login to Order Status and follow its way to you. We will notify you only if there is a problem with your order. All orders are shipped for Two Day or Next Day delivery.

All packages are shipping via FedEx. The shipping methods and rates available are as follows:

• 3-Day Express ($19.95) - Delivery in 3 days (Mon. - Fri.) by 4:30 PM^*
• 2-Day Express ($26.95) - Delivery in 2 days (Mon. - Fri.) by 4:30 PM^*
• Overnight Express ($32.95) - Delivery next day (Mon. - Fri.) by 3 PM^*
• Priority Overnight w/ Saturday Delivery ($42.95) - Delivery next day (Mon. - Sat.) by 10:30 AM^*
  (Saturday delivery applies only to packages shipped on Friday)

We ship to U.S. addresses only (No international orders). NO P.O. BOXES. We cannot ship to Post Office Boxes since an adult signature is required on all packages. We do not process prescription orders after 4:00pm on Friday for Monday delivery. If you place an order after 4:00 pm Eastern Standard Time on Friday, the order will be reviewed by the physician and be sent to the pharmacy on Monday for Tuesday delivery. Orders processed before 4:00pm on Friday, can be delivered on Saturday for an additional fee by calling (if this service available in your area).

^*Order times valid for most destinations

To place a Refill order, please click on the Refill Button on the top Or call us toll free. (Refill orders cannot be placed earlier than 7 days before your prescription is up.)

We are dedicated to ensuring that your patient privacy and security is secure. TopLineRx.com and its partners abide by all HIPAA laws. All of your personal information furnished is legally protected by HIPAA privilege laws. We only use the latest Secure Encryption Technology for our online ordering system. Also, a specialized fraud detection system is used. All parties attempting to in any way use fraudulent credit cards will be reported immediately to the proper authorities. Click here to read our entire Notice of Privacy Practices.

All prescription requests will require additional medical information such as an existing prescription or copy of medical records, history and proof of current physical examination, government-issued identification or driver license and proof of age.

Yes. Medical records are a requirement of continued medical care services. They are required UPFRONT IN ORDER TO BE ABLE TO RECEIVE ANY PRESCRIPTION MEDICATION. Any subsequent refills cannot and will not be processed without medical records having been received, reviewed and approved by the doctor. Inability to provide medical records will prohibit you from using our services. You must fax evidence of your existing medical condition and all required medical records in order to receive any prescribed medications. The doctors require these documents that substantiate the condition(s) for which you are consulting and to complete your medical history in order to continue with a course of treatment. Our service specializes in chronic long-term conditions. The doctor will only treat existing conditions as continuation of therapy and will not initiate a diagnosis. The doctor will not need your entire medical history, just the most recent and relevant information from within the past (1) year pertaining to your condition(s) as well as proof of a recent physical exam which has been documented and completed within the past (1) year. The doctor must have current medical records on file and approved in order for you to continue with your order and to receive any medication which may be prescribed (if deemed appropriate and necessary).

You must send in proof of a recent physical examination within the past year. In addition you must send any relevant paperwork to include a combination of: Doctor's dictation, progress notes, office notes, consult and treatment reports, statement of treatment (on letterhead), radiology reports (i.e., CAT Scan, PET Scan, MRI etc.), x-ray diagnostic reports, operative reports, and lab work. You must also fax a copy of your Photo ID. Please make sure the copy is lightened, enlarged and legible.

Superbills, appointment cards, Explanation of Benefits Statements (EOB?s), billing statements, insurance cards (of any type), Claim forms (HCFA-1500), hospital discharge instructions/release, physical therapy directions, medication/prescription directions, Litigious Verdicts/Summaries/Orders, Workman?s Compensation Applications/Certification and Return to Work/School forms. None of these are valid medical records. PLEASE DO NOT SEND THIS TYPE OF INFORMATION OR YOUR RECORDS WILL BE AUTOMATICALLY DECLINED. You must have valid medical records or our doctors will be unable to assist you.

You have a right to request portions or all of your medical record from any healthcare provider. All will require you to fill out a release form and usually will give you a Notice of Privacy Statement at the time of request. Each doctor?s office is different and may require that you request and fill out this form in their office or they may allow you to do so via mail or fax. It is also at their discretion to charge a nominal fee for copy purposes. YOU MUST PROVIDE MEDICAL RECORDS TO UTILIZE OUR SERVICE. We are unable to continue your order without them. If you cannot provide us with the medical records, unfortunately we are unable to assist you with your medical needs.

You may choose to use our Authorization for Medical Records Release form to assist you in requesting your records.

We accept most major credit cards except for Mastercard. Orders may also be paid for with money orders and COD. We do NOT accept personal checks or insurance payments at this time.